Swan Network
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  • Getting Started
    • Overview
    • Protocol Stack
      • Cross-chain Consensus Layer
      • Peer-to-peer (P2P) Network
      • Payment Channels
      • Service Discovery
      • Data Marketplace
      • Indexing and Caching Marketplace
      • Web3 Task Auction
      • Storage Layer
      • Computing Layer
      • CDN Layer
      • Economic System
        • Grants
        • Computing Jobs
        • Universal Basic Income (UBI)
        • Swan Provider Income
      • Token
      • Governance
        • Treasure DAO
      • Glossary
    • Contact Us
      • Social Accounts & Communities
      • Business Partnerships
    • FAQ
  • QuickStarts
    • Dive into QuickStarts
      • Swan Chain: Developing Smart Contracts with Go
  • Swan Storage Market
    • Overview
      • Swan Auction System
      • Reputation System
    • Key functionalities
      • Task Management
        • Create a New Task
        • Navigate Tasks
        • Update Tasks
        • Assign Tasks
      • My Profile
        • Register as a storage provider
      • Find Storage Providers
        • Storage Provider Details
      • Extend DataCap Terms Service
  • Swan IPFS Storage
    • Overview
      • Flink
    • Swan IPFS Storage User Guide
      • Networks
      • Setup MetaMask
    • Developer Quickstart
      • SDK
        • js MCS SDK
          • Prerequisites
          • Get Started
          • Bucket Storage
          • Onchain Storage
          • SDK JS Installation Tutorial Video
        • python MCS SDK
          • Quickstart
          • Bucket Storage
          • Onchain Storage
          • SDK Python Installation Tutorial Video
      • Additional Resources
    • Best Practice
      • Use Swan IPFS Storage as Platform Storage Solution
        • Single Organization Design
        • Multiple Organization Design
    • FAQ
  • Swan Provider
    • Overview
    • Features
    • Tutorial
      • Prerequisites
      • Installation
      • Configure and Run
      • Swan Provider Tutorial Video
    • FAQ
      • 1. Change the linked Email
      • 2. Check Storage Provider connectivity/stability
      • 3. How to stop accepting "auto-bid" deals?
      • 4. `aria2_download_dir` vs. `aria2_candidate_dirs`
      • 5. How to configure "import deals from Swan Provider" when Boostd is running normally
      • 6. A rejection msg always appears during the deal-importing process
      • 7. How to check if aria2 is running?
      • 8. No response from Swan Platform?
      • 9. Why Storage Provider status shows offline?
      • 10. How to check the Task Status?
      • 11. How to configure the Storage Provider Market?
      • 12. How to set the "ask price"?
      • 13.aria2_download_dir VS. aria2_candidate_dirs
      • 14. How to control the number of deals imported?
  • Swan Client
    • Overview
    • Basic Concepts
    • Tutorial
      • Filecoin Deal Sender
        • Installation
        • Configuration
        • Prerequisites
        • Generate CAR Files
        • Meta-CAR
        • Upload CAR Files to IPFS
        • Create a Task
      • Blockchain RPC Service
        • Deploy RPC Service
        • RPC Command Service
      • Swan Client Tutorial Video
    • FAQ
      • How to prepare data?
  • FS3
    • Overview
    • Setup your FS3
      • Prerequisites
      • Install FS3
      • FS3 Set up Video
    • FS3 User Guide
    • FS3 User Guide （Cloud Version）
  • Lagrange DAO
    • Overview
  • Development Resource
    • Swan Token Contract
      • Acquire Testnet USDC and MATIC tokens
    • Swan API
    • Swan IPFS Storage API
    • Swan IPFS Storage 2.0 API
    • Flink API
    • FS3 API
    • API keys
  • Swan Testnet
    • Swan Jupiter Testnet
      • How to Participate
      • Before You Get Started
      • Network Early Adopter
      • Computing Provider Setup
        • Prerequisites
        • Install the Kubernetes
        • Install and config the Nginx
        • Install the Hardware resource-exporter
        • Install the Redis service
        • Build and config the Computing Provider
        • Install AI Inference Dependency(Optional)
        • Start the Computing Provider
        • CLI of Computing Provider
        • FAQ
      • FAQ
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On this page
  • If your storage provider ID status shows "Offline" as in the picture:
  • If the result says "Storage provider is unreachable":
  • Feel free to contact us on Discord if you have any questions.

Was this helpful?

  1. Swan Provider
  2. FAQ

9. Why Storage Provider status shows offline?

Previous8. No response from Swan Platform?Next10. How to check the Task Status?

Last updated 1 year ago

Was this helpful?

If your storage provider ID status shows "Offline" as in the picture:

Please check your storage provider connectivity:

  2. Click "Tools > Check Storage Provider Connectivity" > enter your Storage Provider ID and wait for the result

If the result says "Storage provider is unreachable":

Please refer to the doc below for configuration and check the connectivity again.

If the storage provider ID status is active, the connectivity result shows like this. 👇

Visit

Feel free to contact us on if you have any questions.

https://console.filswan.com/#/tools/checkDataCap
11. How to configure the Storage Provider Market?
Discord